Role Overview
As the Operations Manager at FriendsJob, you will oversee daily operations, streamline internal workflows, and manage a team responsible for backend processes and execution. You will act as the central point of coordination between recruitment, business development, compliance, and administrative teams.
This leadership position requires a strategic yet hands-on approach to execution. The ideal candidate will be highly organized, analytical, process-driven, and capable of identifying inefficiencies and deploying scalable solutions using technology and team collaboration.

Key Responsibilities
Manage and oversee daily business operations to ensure efficiency and timely execution across departments
Lead and mentor the operations team; define clear roles, allocate tasks, monitor progress, and drive productivity
Develop, refine, and implement internal SOPs and workflows to optimize service delivery and team coordination
Supervise documentation processes including contracts, service-level agreements (SLAs), vendor records, and client onboarding files
Ensure accurate and effective use of CRM systems; maintain data integrity and generate actionable performance dashboards
Create and share MIS reports with senior management on a weekly, monthly, and quarterly basis
Serve as the liaison between internal teams and external partners or vendors to facilitate clear communication and process alignment
Enforce strict adherence to company policies, labor laws, and data privacy standards
Evaluate and deploy automation tools to enhance backend workflows and reduce manual inefficiencies
Monitor KPIs, SLAs, and turnaround times (TATs); proactively address bottlenecks and risks
Manage high-priority project operations, resolve execution challenges, and coordinate real-time solutions
Conduct internal audits to ensure compliance and consistency across all operational activities

Candidate Profile
Bachelor’s degree required; MBA or postgraduate qualification in Operations, Business Administration, or a relevant field preferred
4–7 years of proven experience in operations management, ideally within the recruitment, HR, or consulting sector
Strong leadership capabilities and team management experience
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with CRMs, ATS, or workflow/project management systems is a plus
Detail-oriented with strong organizational and documentation skills
Strong interpersonal and communication skills (English and Hindi)
Capable of working in fast-paced environments with tight deadlines and cross-functional coordination
A problem-solver with the ability to think both strategically and tactically
Sound understanding of compliance, data security, and operational SOPs in a professional services environment

Why Join FriendsJob?
Be part of one of Delhi’s leading and rapidly growing staffing firms — FriendsJob
Competitive salary between ₹40,000 – ₹55,000 based on experience and performance
Lead core operational strategy and collaborate closely with senior leadership
Structured, transparent, and process-oriented workplace environment
Access to the latest tools in recruitment tech, automation, and enterprise operations
Career development, leadership training, and internal advancement opportunities
Performance-driven culture that values initiative, ownership, and impact
Professional work culture that encourages continuous improvement and innovation

How to Apply
If you’re ready to take on a leadership role that shapes the operational backbone of a rising HR brand, apply today to join FriendsJob as our next Operations Manager.
📞 Phone: +91-7827202134
📍 Location: Delhi, India