Customer Experience Manager – Housekeeping – Friendsjob | Bengaluru, Karnataka

Job Description

Customer Experience Manager – Housekeeping – Friendsjob | Bengaluru, Karnataka

Customer Experience Manager – Housekeeping – Friendsjob | Bengaluru, Karnataka
Friendsjob
Location: Bengaluru, Karnataka, India
Salary: ₹35,000 – ₹40,000 per month
Employment Type: Full-Time
Experience: 2–4 years
Qualification: 12th Pass, Housekeeping/Facility Management experience preferred

Job Overview:
Friendsjob is seeking an experienced and proactive Customer Experience Manager – Housekeeping in Bengaluru, Karnataka. This role is vital for ensuring top-tier cleanliness and hygiene standards within our facilities, creating a welcoming environment for clients, patients, and staff. The ideal candidate will lead housekeeping operations efficiently, maintain service excellence, and implement robust hygiene protocols.

Key Responsibilities:
Supervise Housekeeping Operations: Lead and manage the housekeeping team, assign tasks, and ensure smooth workflow.
Maintain Quality Standards: Conduct regular inspections to ensure the highest levels of cleanliness and hygiene across all areas.
Implement Standard Operating Procedures: Develop and enforce housekeeping SOPs and evaluate staff performance.
Customer Satisfaction: Address and resolve feedback, complaints, and suggestions to enhance customer experience.
Resource & Inventory Management: Manage cleaning supplies, laundry, and optimize resources efficiently.
Staff Training & Backup: Provide guidance, training, and cover staff absences to maintain seamless operations.
Relationship Building: Collaborate with internal teams, suppliers, and clients to maintain a professional and coordinated environment.

Requirements:
Minimum 2–4 years of experience in housekeeping or facility management.
Certifications in housekeeping or related areas are a plus.
Strong leadership, communication, and organizational skills.
Ability to maintain high standards of hygiene, cleanliness, and customer service.
Proven track record of managing teams and optimizing housekeeping processes.

Benefits:
Competitive salary of ₹35,000 – ₹40,000 per month.
Professional growth and career advancement opportunities.
Supportive and professional work environment.
Training and skill development in housekeeping and customer experience management.
Additional perks: Food provided, Provident Fund.

FAQs:
Q1: What is the salary range for this role?
A1: ₹35,000 – ₹40,000 per month based on experience and qualifications.
Q2: What experience is required?
A2: Minimum 2–4 years in housekeeping or facility management.
Q3: What are the working hours?
A3: Day shift schedule.
Q4: Is this a full-time role?
A4: Yes, this is a full-time position.

Apply today with Friendsjob and join a professional team dedicated to excellence in housekeeping and customer experience. Make a meaningful impact while growing your career in Bengaluru!
Apply Now https://friendsjob.in/job-apply/
Call or WhatsApp +917827202134