Job Opportunity: Driver & Customer Onboarding Executive in Noida Sector 46

Job Description

Job Opportunity: Driver & Customer Onboarding Executive in noida sector 46

🚘 Job Opportunity: Driver & Customer Onboarding Executive
📍 Location: Sector 46, Noida
🏢 Company: Friends Job
💰 Salary Range: ₹15,000 – ₹20,000/month
📞 Apply via Call or WhatsApp: 7827202134
🎓 Qualification: 10th/12th Pass (Graduates Preferred)

📝 Position Overview
Friends Job is currently hiring a Driver & Customer Onboarding Executive for our operations in Sector 46, Noida. We are looking for motivated, energetic, and field-ready individuals who can manage both the recruitment of drivers and the onboarding of new customers. This dual-role opportunity combines fieldwork and basic app training, making it ideal for candidates who enjoy face-to-face interaction and on-the-ground execution.
The selected candidate will play a vital role in expanding our driver network and ensuring that new users are successfully onboarded and comfortable using our app. This is a great opportunity for someone looking to build a career in operations, customer support, or mobility services.

🚗 Driver Onboarding Responsibilities
Field Outreach & Recruitment
Travel within Noida and nearby areas to connect with prospective drivers. Distribute promotional material, explain job benefits, and guide them through the application process.
Document Verification
Collect and validate important documents from new drivers including their driving license, RC (Registration Certificate), insurance papers, and identity proof.
App Orientation
Help newly onboarded drivers install and understand the company’s app. Offer training on how to accept rides, handle payments, use GPS navigation, and follow safety protocols.
Policy Briefing
Clearly explain company policies, service expectations, and code of conduct to all new drivers. Emphasize safety and customer satisfaction.
Feedback & Reporting
Gather feedback from drivers on the onboarding process and app usability. Share insights with the operations team for continuous improvement.

👥 Customer Onboarding Responsibilities
User Account Activation
Guide customers through the process of signing up on the app and verifying their accounts via OTP or document upload.
App Demonstration
Provide hands-on training for customers on app features such as ride booking, fare estimation, in-app payments, and contacting support.
Troubleshooting Support
Address any issues related to app usage, login errors, or booking glitches. Assist customers in resolving these concerns promptly.
Follow-up & Retention
Conduct post-onboarding follow-ups through phone calls or in-person visits to ensure customers are satisfied and actively using the app.

✅ Candidate Profile
Educational Qualification
Minimum: 10th Pass
Preferred: 12th Pass or Graduate in any stream
Technical Proficiency
Must be comfortable using smartphones, mobile applications, and navigation tools. Ability to explain app functionality to others is essential.
Mobility
Should be open to local travel within Noida and nearby sectors for fieldwork. A two-wheeler is preferred but not mandatory.
Experience
Freshers are welcome. Candidates with prior experience in customer service, logistics, driver recruitment, or app onboarding will have an advantage.
Soft Skills
Excellent communication skills, approachable personality, and a solution-oriented mindset. Fluency in Hindi is a must; basic English is a plus.

🎁 Compensation & Benefits
💸 Salary: ₹15,000 – ₹20,000 per month (commensurate with experience and performance)
🚕 Travel Allowance: Reimbursed as per company policy for all field visits
🎯 Incentives: Monthly performance bonuses for meeting driver and customer onboarding targets
📚 Training: Full training provided, including field support, app usage, and customer handling
🌱 Growth Opportunities: Potential for promotion into senior roles within operations and customer engagement teams

❓ Frequently Asked Questions (FAQs)
Q1: Is prior experience mandatory for this role?
No, this position is open to freshers. Candidates with strong communication skills and basic mobile knowledge are encouraged to apply.
Q2: Will training be provided?
Yes, comprehensive training will be provided on both field responsibilities and technical onboarding procedures.
Q3: Is this a field job or office-based role?
It is a hybrid role. You will spend time both in the field for driver onboarding and at the office (or remotely) for customer support tasks.
Q4: Are there any incentives offered?
Yes, monthly incentives are available based on your performance and the number of successful onboardings.
Q5: How do I apply?
You can apply by calling or sending a WhatsApp message to 7827202134. Our HR team will get in touch with further details.

🔗 Helpful Links
🔍 Explore More Jobs in Sector 46, Noida: https://friendsjob.in/jobs-list/
📄 Create Your Resume Instantly: https://resume.friendsjob.in/