Start Immediately for Driver & Customer Onboarding Executive in Patparganj Delhi

Job Description

Start Immediately for Driver & Customer Onboarding Executive in Patparganj Delhi

Job Opening: Driver & Customer Onboarding Executive
📍 Location: Patparganj
🏢 Organization: Friends Job
💰 Salary Range: ₹15,000 – ₹20,000 per month
📞 Contact to Apply: Call or WhatsApp 7827202134
🎓 Minimum Qualification: 10th/12th Pass (Graduates Preferred)

Position Overview
Friends Job is actively seeking a driven, organized, and service-oriented Driver & Customer Onboarding Executive to manage and execute the end-to-end onboarding processes for both drivers and customers in Patparganj . This dual-function role combines the responsibilities of field recruitment and customer support, making it an ideal opportunity for individuals who are confident communicators, tech-literate, and enthusiastic about working in dynamic environments.
As a key team member, the Onboarding Executive will play a pivotal role in ensuring that both new drivers and customers receive timely, accurate, and helpful support as they begin using the Friends Job platform. This is a hybrid position, requiring a mix of local travel, in-person meetings, and remote coordination, depending on operational needs.

Key Responsibilities
Driver Onboarding/Customer Onboarding
Field Outreach & Recruitment: Conduct local visits within Patparganj and surrounding areas to identify, approach, and onboard potential drivers.
Documentation & Compliance: Collect and verify all required documents such as the driver’s license, vehicle registration (RC), insurance, and identification proof.
App Orientation: Provide hands-on training to drivers on how to effectively use the mobile app, including features like navigation, trip management, payment processing, and communication tools.
Policy Communication: Clearly explain the organization’s safety standards, operational protocols, incentive policies, and code of conduct.
Feedback Collection: Actively gather feedback from new drivers to help identify pain points, process gaps, or areas for improvement in the onboarding flow.
Onboarding / Customer Onboarding
Account Setup Assistance: Support new users during the registration and profile verification process on the mobile application.
Feature Walkthroughs: Provide guided walkthroughs of app functionalities such as ride booking, fare estimation, payment integration, and help/support features.
Initial Troubleshooting: Address and resolve any early technical challenges, app setup queries, or account-related issues faced by users during onboarding.
Follow-Up Engagement: Conduct follow-up calls or in-person visits (where required) to ensure customer satisfaction, promote app usage, and improve retention during the first few days of use Customer Onboarding

Ideal Candidate Profile
We are looking for candidates who are enthusiastic, customer-focused, and operationally agile. The ideal Onboarding Executive should meet the following qualifications and attributes:
Education: Minimum qualification of 10th or 12th Pass; graduates will be given preference
Tech Familiarity: Comfortable operating smartphones, mobile apps, and using basic digital tools
Mobility: Willingness and ability to travel within the local area for field visits
Soft Skills: Strong communication, interpersonal, and problem-solving abilities
Work Ethic: Reliable, punctual, self-motivated, and able to work independently
Experience: Freshers are welcome to apply; prior experience in customer service, field sales, or onboarding roles is advantageous but not mandatory

Salary & Benefits
Friends Job offers a competitive compensation package designed to support and reward high performance:
Monthly Salary: ₹15,000 to ₹20,000 (based on experience and skills)
Travel Allowance: Provided in accordance with company policies
Performance Incentives: Monthly bonuses based on the number and quality of completed onboardings
Comprehensive Training: All new hires will receive structured training sessions covering tools, processes, app usage, and fieldwork protocols
Career Development: Opportunities for growth within the company based on performance and commitment

Frequently Asked Questions (FAQs)
Q1: Is previous experience required for this role?
No, it is not mandatory. We welcome freshers who possess good communication skills and are confident using mobile apps.
Q2: What kind of training will be provided?
Comprehensive training will be offered, including both classroom sessions and practical field demonstrations to ensure every Onboarding Executive is fully prepared.
Q3: Is this a field-based job?
This is a hybrid role. You will be required to travel for driver onboarding. Customer onboarding tasks may be performed remotely or from the office, depending on the situation.
Q4: Are there any additional incentives?
Yes, performance-based incentives are provided monthly for meeting or exceeding onboarding targets.
Q5: How do I apply for the position?
Simply Call or WhatsApp us at 7827202134 to express your interest or to request further details.
Apply Today and Become a Key Member of the Friends Job Team!
🔗 Additional Resources
Browse Jobs in Patparganj : https://friendsjob.in/jobs-list/
Create a Resume Instantly: https://resume.friendsjob.in/