Customer Service Executive in Sarojini Nagar, Lucknow
Full time Part time @Friendsjob posted 3 months ago in Management Email JobJob Detail
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Job ID 11641
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Career Level Others
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Experience Fresh
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Gender Both
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Qualifications 10th & 12th
Job Description
Customer Service Executive in Sarojini Nagar, Lucknow
Job Title: CRM / Customer Service Executive
Company Name: FriendsJob
Location: Delhi, India
Contact: +91-7827202134
Salary Range: ₹22,000 – ₹30,000 per month (based on experience)
About FriendsJob
FriendsJob is a leading recruitment and staffing agency based in Delhi, providing bespoke talent management and hiring services throughout India. Acclaimed for our service quality, FriendsJob collaborates with leading organizations to simplify talent acquisition and match them with top talent. Our commitment to integrity, innovation, and service guarantees a high-impact experience for clients and candidates alike.
Position Overview
FriendsJob is looking for a proactive and detail-oriented CRM / Customer Service Executive to be part of our high-energy team in Delhi. The ideal applicant will serve as the first point of contact between FriendsJob, clients, and candidates—facilitating effective communication, issue redressal, and utilization of CRM software. This is a customer-facing job that demands excellent interpersonal, organizational, and technical skills, with a steadfast commitment to providing an outstanding client experience.
Key Responsibilities
Be the primary point of contact for all incoming client and candidate queries through phone, email, and live chat
Keep clients/candidates’ accurate and up-to-date records in the company’s CRM
Work with internal departments such as recruitment, business development, and operations to align the delivery of services
Oversee and manage end-to-end client experience from scheduling interviews, gathering feedback, and follow-up assistance
Report weekly CRM performance metrics and level of client engagement
Proactively recognize areas of service improvement opportunities and make workflow contributions
Ensure service delivery against FriendsJob’s quality and response levels
Handle escalations in a professional manner with timely resolution
Candidate Profile
Bachelor’s degree in Commerce, Business Administration, or any related field
1–3 years’ experience in customer service, CRM coordination, client support, or equivalent role
Hands-on experience with CRM tools like Zoho CRM, HubSpot, Salesforce, or Freshdesk
Excellent communication skills in English and Hindi (both written and verbal)
Strong time management skills with the ability to prioritize and multitask effectively
A problem-solving mindset with a client-first attitude
Familiarity with the recruitment or staffing industry is an added advantage
Why Join FriendsJob?
Be a part of one of Delhi’s most trusted names in recruitment and workforce solutions Competitive compensation structure: ₹22,000 – ₹30,000/month based on experience and performance Collaborative and inclusive work environment Chance to gain hands-on experience with top CRM solutions and industry-leading service protocols Well-defined career paths for upward mobility in FriendsJob’s expanding organizational structure Direct interaction with esteemed clients and a high-performing team
How to Apply
If you’re motivated by service excellence and perform well in a fast-paced, client-oriented environment, we invite you to become part of the FriendsJob team.
Call At: +91-7827202134
Location: Delhi, India